ALS Realtime Privacy Policy

To view the Privacy Policy in effect prior to January 1, 2020 please

ALS Realtime ’s mission is to connect the world’s trucks – central to this mission is our commitment to be transparent about the ways we collect, use, and share your personal information and the other data we collect about you when you use our products and services.

1. Introduction

This Privacy Policy explains how ALS Realtime, Inc. (“we,” “our,” or “us“) collects, shares, and uses the information that we collect about you when you use any of our Services (as defined in our Terms of Service) or visit our Site (as defined in our Terms of Service).

It applies only to our websites, services, products, and applications (as described in the definition of “Services” in our Terms of Service), and does not apply to any third-party websites, services, products, or applications – even if they are made available by us or accessible through our Services or our Site.

2. Information We Collect About You

We need to collect certain information about you in order to provide and improve the Services, to administer and help you manage your use of the Services (including your account, if you are an account holder), and to enable us to help you customize your experience using the Services.

Information that You Provide
  • Personally Identifying Information (“PII”). Your name, email address, mailing address, phone number, photograph, birthdate, driver’s license, commercial driver’s license, or other government-issued identification (and all of the foregoing that you or any End User or Administrator provides with respect to any End Users).
  • Financial Information.Bank account, credit card numbers, and other publicly available information.
  • Non-Identifying Information. Information that you provide to us that cannot be used by itself to identify you or any other individual, including your DOT number, carrier name, and cycle rule.
  • Other Information You Provide. Any other information that you provide to us voluntarily, including any survey responses, participation in promotions or contests, or referrals.
Information From Your Mobile Device

We collect information like a device identifier, user settings and the operating system from your mobile device when you use our Services. Phone UICCID is used to check data utilization of an individual SIM to provide better Fleet Management Solution.

Location Data

We use location information for Events Statuses by Driver as per requirements of Electronic Logging Device to provide better Fleet Management Solution. Location information pertaining to Driver Statuses include On-Duty, Driving, Off Duty, Sleeper Berth, Inspection Reports, Send Logs to Government etc.

3. How We Use and Retain Your Information

We use the information about you that you provide (and that we collect from you or your device) for a number of purposes, including the following (the information in the parentheses identifies the lawful basis for processing under the General Data Protection Regulation 2016/679 (the “GDPR”)):

  • Account setup, administration and management (performance of contract)
  • Identity verification (legitimate interest)
  • Compliance with applicable laws and regulations (compliance with law)
  • Providing, pricing, and improving the Services (performance of contract / legitimate interest)
  • Developing and pricing new products and services (performance of contract / legitimate interest)

4. How We Share Your Information With Third Parties

We will not share any information (including PII and Customer Data) that we have collected from you, except as described below:

Information Shared with Our Service Providers

We may share information about you (including your PII and Customer Data) with third-party service providers in order to provide, maintain, and improve our Services. These third-party service providers have access to your PII solely for the purpose of performing certain services on our behalf and they are expressly prohibited from using your PII for any other purpose. For example, we may use a payment processing company to receive and process your credit card transactions with us or we may partner with an ad agency to run advertising campaigns, promotions, special offers, or contests on our behalf.

5. How We Protect Your Information

When You Use the Services

We take reasonable measures to protect the information that we collect from you (including your PII and Customer Data) from unauthorized access, misuse, alteration, destruction, and exfiltration. Please be aware, however, that no method of transmitting information over the Internet or storing information is completely secure. Accordingly, we cannot guarantee the absolute security of any information.

ALS Realtime links to and provides you with opportunities to connect with Customer- or third-party- provided services, products, websites, or applications, including applications we make available in the ALS Realtime App Marketplace (each a “Non-ALS Realtime Product”).

6. Your Choices and Rights Regarding Your Information

Modifying Your Information

You can access and modify the PII associated with your account by changing your “account settings” on the Site or the App. If you want us to delete your PII and your account, please contact us at with your request. We’ll take steps to delete your information as soon as reasonably practicable, but some of your information may remain in archived/backup copies for our records or as otherwise required by law.

Marketing and Promotional Communications

You can opt out of receiving marketing and/or promotional communications from us by following the instructions contained in those communications, emailing us at, or by reaching out to us at the contact information listed below. Please note that even if you decide to opt out of marketing and promotional communications, we may still contact you in order to communicate with you about your account and/or use of the Services.

7. International Transfers of Your Information

Your PII may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you’re located outside the United States and choose to provide your PII to us, we may transfer your PII to the United States, or other countries where we or our service providers operate, and process it there. Your consent to this Privacy Policy followed by your submission of any PII represents your agreement to that transfer. We use standard contractual clauses when we transfer your personal data to third parties outside the EU or we adopt other means to ensure that adequate safeguards are applied to your personal data, such as a relevant third party’s Privacy Shield certification or binding corporate rules (approved by EU data protection authorities and put in place to protect your personal data).

8. Changes to this Privacy Policy

We constantly strive to improve our Services and provide our Users with more features and the best possible experience. Any information that we collect from you is subject to this Privacy Policy as in effect at the time such information is collected. We may, however, modify and revise this Privacy Policy from time to time. If we make any material changes to this Privacy Policy, we will notify you of such changes by posting them on the Site or by sending you an email or other notification, and we’ll also indicate when such changes will become effective.

If you continue to use the Services after any changes to the Privacy Policy have been posted and become effective, that means you agree to all of the changes.

9. ALS Chat

Revolutionize dispatch management with our intuitive chat app, facilitating instant communication and task delegation for optimized operations.

Als-Chat app, meticulously crafted to streamline communication and enhance operational efficiency for dispatch centers. It is easy to use, with strong end-to-end encryption that keeps communication completely private. It works across mobile and desktop. With real-time messaging, task management, and geolocation tracking, our app empowers dispatchers to coordinate seamlessly with field personnel. Experience unparalleled agility and precision in dispatch operations with our professional-grade solution.

10. Contact Us

Please don’t hesitate to contact us toll-free at 1-7789294567 or by email at or by mail at 4 - 7651 Moffat Rd, Richmond BC V6Y1X9 if you have any questions about our Privacy Policy or to exercise your rights hereunder.

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